FAQ – Frequently Asked Questions

Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Add the desired product to your cart, then follow the checkout steps. You will receive a confirmation by email.

Can I modify or cancel my order?

Contact us within 24 hours of placing your order via our contact page. After this period, the order may already be processing.

How can I track my order?

A confirmation email with a tracking number will be sent to you as soon as it ships. You can also use our order tracking tool.

Can I order without creating an account?

Yes, you can order as a guest. However, creating an account allows you to track your orders more easily.

Delivery

What are the delivery times?

Times vary depending on your location: generally 5 to 10 business days. You will receive an email with tracking once shipped.

Do you deliver to Switzerland and Europe?

Yes, we deliver to Switzerland and throughout Europe. Shipping costs are calculated automatically at checkout.

Is delivery free?

Delivery costs depend on your order amount and your delivery country. The exact amount is displayed at checkout.

What should I do if my package is damaged or lost?

Payment

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard), as well as other secure payment methods available at checkout.

Are my payments secure?

Yes, all transactions are secured by SSL encryption. Your bank details are never stored on our site.

What currency are the prices displayed in?

Prices are displayed in CHF (Swiss Franc). Conversion to your local currency may apply depending on your bank.

Returns and Refunds

What is your return policy?

You have 14 days after receipt to return an unused product in its original packaging. Consult our refund policy for more details.

How do I initiate a return?

Contact our customer service via the contact page with your order number and the reason for the return.

When will I be refunded?

The refund is processed within 5 to 10 business days after receipt and verification of the return.

Products

Are massage guns suitable for everyone?

Our massage guns are suitable for athletes, professionals, and anyone wishing to relieve muscle tension. If you have a medical condition, consult a healthcare professional before use.

What is the warranty on the products?

Our products come with a manufacturer's warranty. Warranty details are specified on each product page.

How do I choose the right massage gun?

Check the detailed descriptions of each product or contact us for personalized advice.

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